Refund Policy

SerialStorm is a monthly SaaS subscription (SerialStorm Studio/Pro) billed through Stripe. This policy explains when refunds apply.

14-day first-purchase guarantee

If a first-time paid subscription doesn't fit, request a refund within 14 days of the first charge and we'll refund it in full — one guarantee per account, no questions beyond a short feedback ask.

Renewals & cancellations

• Cancel anytime in the Stripe customer portal; access continues to the end of the paid period.
• Renewal charges are refundable within 7 days if the service wasn't materially used in the new period.
• Plan upgrades take effect immediately; the unused portion of the previous plan is applied pro-rata by Stripe proration, not as a separate refund.

How to request

Email support@your-domain.com (Edit before launch) from your account address, or open the billing portal and use the invoice dispute option. Approved refunds return to the original payment method within 5–10 business days.

What isn't refundable

Third-party costs (video generation credits, platform fees, music licensing) are never purchased through SerialStorm and are outside this policy. Abuse of the guarantee (repeated subscribe/refund cycles) may be declined.